![]() ![]() The Vendor will need to log in and complete the account setup, at which time their account will be generated and will appear as expected. As an Admin or Agent User, why can't I see my Vendor in the "Active" or "Invited" lists if I've already invited them?Ī. The Vendor user in question has accepted their invite but hasn't completed setting up their account. Simply refresh your browser, or log out and back in, and this error will resolve. For your safety, our server performs a routine check for current CSRF tokens in every open instance of Property Meld. As an Admin, Agent, or Maintenance User, why do I get "CSRF Failed: CSRF token missing or incorrect" error?Ī. This can occur if you have your Property Meld account open in multiple browser tabs or on multiple devices. If you're not an Admin user, contact one of your Admin users to ensure that you have been added to all necessary Property Groups. Q. As an Admin, Agent, or Maintenance User, why can't I see the Melds that belong to my Property Group in my account?Ī. Ensure that you don't have duplicate Property Groups with the same name (and containing different properties). Rent Manager 12 or Propertyware), the Meld # populates inside the other software's work request record. NOTE: For those with a system integration (i.e. This requires a level of integrity and uniqueness in assigning Meld numbers to avoid collisions between customer data. Property Meld is not installed at your site. Property Meld is cloud distributed and shared. Q. As an Admin or Agent User, can I generate our own Meld numbers?Ī. No. Meld numbers are randomly generated by Property Meld. Refer to User Registration - Email Already Exists.As an Admin, Agent, or Maintenance User, what do I do when trying to login fails with "User Already Exists" or completing User Registration fails with "Email Already Exists"?Ī. Refer to the following possible solutions. Log out of Property Meld, Press CTRL+F5 to refresh your browser cache, log into Property Meld, and try again. Q. As an Admin or Agent User, what do I do if I get a 404 error when inviting a Tenant?Ī. Melds provide the audit trail related to maintenance on a specific Property and retention is critical to both the integrity of the system and your legal records.Melds can never be deleted by any User. ![]() Can be removed from a Unit without deleting the Tenant account and all Tenant information will still be retained.Information is available on Melds created during Tenant's existence, but Tenant will be "Unregistered".Once deleted, cannot be reactivated- must be re-invited and re-linked to Property.Must be deleted by an Admin or Agent User.Melds created during the Property or Unit existence are retained permanently and are searchable.The User will also be prompted to deactivate corresponding unit(s).Must be deactivated by an Admin or Agent User.Below is a summary of what happens when these items are deleted: As an Admin or Agent user, what happens when I deactivate Properties, Units, Tenants, or Melds?Ī. There is not currently a way to deactivate any item in Property Meld. Live Chat (available by clicking Support button in lower-left of Property Meld).Help Center (Help Articles, Best Practices, Troubleshooting, FAQ).How can I connect with your customer success team?Ī. Property Meld provides a robust combination of traditional Email Support Ticketing, in-app Live Chat, a Knowledge Base of help articles, and the ability to make custom videos and walkthroughs for you. Solve for challenges around correspondence throughout the lifespan of a maintenance requests by summarizing chats, perfecting tone, and translating with a click of a button.Q. Keep track of the entire turnover process and turn properties faster than ever. Increase owner retention with a customizable portal featuring streamlined communication and transparency to increase owner trust.Īssign and schedule all make-ready work orders in one location. Our Estimates feature will allow you to easily create estimates for one or more vendors from a single maintenance request. Simply log in for full oversight of your maintenance operations with our real-time dashboard metrics.Ĭollecting repair estimates is easier than ever. Your efficiency will improve by completing maintenance tasks faster and flawlessly. For a $1.60/unit* per month you will get.Īutomate and enforce your standard operating procedures with the flexibility of our new automation tool. ![]()
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